Terms and Conditions2018-10-20T20:25:05+00:00

Terms and Conditions

Creative (Design & Websites)

  1. Web hosting and maintenance fees will begin 30 days after agreement is signed or when the website is complete.
  2. Fast-Trax Services Includes: Website design, maintenance updates, security updates, hosting. (Email and FTP services are not included unless otherwise stated in the “Scope of Work”.)
  3. Website revisions: You will receive (3) revision opportunities to make as many changes to the site as needed. After the (3) revisions are completed any changes will be billable services.
  4. No domain names will be transferred until ALL outstanding balances are paid in full.
  5. PTG reserves the right to terminate any Service Agreement for any reason.
  6. PTG reserves the right to reject any artwork due to copyright issues, poor resolution, or content.
  7. All monthly services must be secured by a credit card / bank draft.
  8. Third party plug-ins are not included in pricing unless otherwise stated.
  9. Repair to website after delivery will be billed at our current hourly rate.
  10. Hosting services are not included in the price unless otherwise stated in this service agreement.
  11. All design rights and working files are property of Purple Tie Guys LLC unless otherwise stated in writing.
  12. Interruptions must exceed twenty four (24) business hours within a thirty (30) day period to be eligible for an account credit.
  13. PTG’s sole liability for errors and omissions shall be to fix known issues within five (5) business days of notification by the client.
  14. Content including: Photos, content (wording for the website) and feedback are needed from you during this project. If you get stuck we are always here to help! If you have questions or need help email us at projects@purpletieguys.com.

Marketing & Advertising

  1. Orders for advertising media in production (sales funnels, printed materials, etc.) cannot be canceled.
  2. PTG reserves the right to reject any ad copy.
  3. Social Media Management: You must provide PTG with administrative access to all social media accounts.
  4. Social Media Advertising Requires:
    1. Administrative access to your social media pages.
    2. Payment is for the current months service.
    3. You may add money to your ad budget at any time.
    4. 18% of additional ad budget will be kept by PTG as an administration fee.
  5. PTG does not guarantee quality or number of leads generated by social media advertising. Your setup fee is NON-REFUNDABLE.
  6. SEO, SEM, SMM, PPC: Due to the ever changing algorithms, competition and trends, specific results can not be guaranteed.
  7. SEO, Local SEO & National SEO: Site optimization, keyword research, meta-tags, and back link building. Due to the ever changing algorithms, competition and trends specific rankings can not be guaranteed.

Administration

  1. All payments must be made within seven (7) days of the invoice date.
  2. Setup fees are non-refundable.
  3. If service provider rates change, the client agrees to pay the new rate.
  4. PTG does not guarantee readership or ranking. PTG makes no guarantee or representation of quality or the quantity of visits, impressions, or other usage of its website, advertising, or marketing.
  5. IN NO EVENT SHALL PTG BE LIABLE TO THE CLIENT FOR ANY DAMAGES OF ANY KIND ARISING FROM THIS AGREEMENT OR BREACH THEREOF, INCLUDING BUT NOT LIMITED TO INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOST PROFITS.
  6. Failure to enforce any provision of this agreement shall not be considered a waiver of such provision.
  7. This agreement will be constituted in accordance with the laws of the state of Alabama. Any action based on or alleging a breach of this agreement must be commenced in a state or federal court in or near Decatur, Alabama; and the parties hereby consent to the exclusive jurisdiction of such courts in connection with this agreement.

Communication

The success of any project requires great communication from everyone involved:

  1. We correspond quickest via email. This also adds a layer of accountability which will insure the highest level of customer service.
  2. Please send all project inquiries to projects@purpletieguys.com
  3. Meetings are held via Zoom (video conference). The software can be downloaded at www.zoom.us
  4. If you need an immediate response please use the chat function on purpletieguys.com
  5. If you’d like to hear a human voice we’re available by phone at 256-585-6425.
  6. If you’d rather text you can send a text to 256-585-6425 as well.