FREQUENTLY ASKED QUESTIONS.

General

Q. What is “Rank” and what does it mean to start “ranking”?

A. Rank is the position of your website in the search engine results page or “SERP” for short. When your site moves a position it is considered ranking (eg. if your site ranks in position 50 of the SERP and moves to position 29 your site rank has changed). The lower the number better.

Q. You guys are designing me a website. How long until it’s ready?

A. Completion varies from project to project. We like to have the site ready to “go live” 60 days from the time we sign the service agreement.

Q. What would keep a site from being ready in 60 days?

A. People get busy and sometimes a project gets put on hold for some unforeseen reason. Assuming you have all your content ready and there are no unforeseen delays, we should have your site ready within the 60 days allotted.

Q. What is adaptive web design?

A. Adaptive websites adapt to the width of the browser at a specific resolution or “trigger”. In other words, the website is only concerned about the browser being a specific width, at which point it adapts the layout.

Q. what is Responsive wed design?

A. Responsive websites respond to the size of the browser at any given point. No matter what the browser width may be, the site adjusts its layout in a way that is optimized to the screen (sometimes you may lose some functionality). Is the browser 280px wide or 5000px wide? It doesn’t matter because the layout will respond accordingly. Well, at least if it’s done correctly!

Q. Where are you guys based out of?

A. We are in Decatur Alabama about 15 minutes from Huntsville, however, we have clients from all over the World.

Q. Can I meet with you guys in person to discuss what marketing is right for me?

A. Absolutely! We are also available through Zoom, skype and Facebook Messenger!

Q. I think I’m ready but I have a TON of questions about my website can I call you?

A. Sure! We’ll give you a free web design consultation and we’ll try our best to answer all the questions you have about your new website.

Support

Q. Does my new site come with support or a warranty?

A. Your site does not come with a warranty. However, we will fix errors and omissions based on the original scope of work. If you choose a monthly support and hosting plan you will receive services based on the plan you choose.

Q. What is the best way to submit a request for support?

A. Email is the fastest, but our phone lines are always open. 256-585-6425 or you can start a chat by clicking the chat icon in the bottom corner of this site!

Q. If I choose not to have a monthly support and hosting plan how will my request be handled and how will I be billed?

A. you can always pay per incident, but it’s not advisable. We will obviously provide the same level of support to all our clients, but contracted clients do get priority service. Each per incident charge will be billed at our current hourly rate with a minimum of 30 minutes.

Copyright

Q. Why can’t I just copy a logo that I really like?

A. Much like copying a book is illegal and just wrong, copying someone’s logo, website, or other creative property will get you in legal trouble. You could be fined up to several thousand dollars, and we’re just not willing to risk that. Not everyone sees copying as a form of flattery so we cannot reproduce another artists work.

Local search and Search Engine Optimization

Q. What is local search and how does it differ from SEO services?

A. Local search is your business’s local listing with search engines such as Google, Bing, and Yahoo. This is the list that is most times accompanied by a map to your location. This differs from “global SEO” which is explained in the next question.

Q. What is SEO services?

A. SEO stands for search engine optimization. This is done by making sure your page is built with adequate keywords and other information that helps search engines understand your site and what it’s all about.

Q. Will your SEO services put me on the first page of Google?

A. The simple answer is kind of. The more descriptive your site is the better search engines understand it. This, along with many other variables, goes into a rating system which the search engines use to determine how “worthy” your site is to rank above others. Just like your personal reputation building your site reputation won’t happen overnight. We are the first step to getting your site found by Google!

Edits

Q. What are edits and how many do I get?

A. Edits consist of anything other than errors and omissions made during the design process. The amount of ongoing changes and edits will be dependent on the support and hosting plan you chose. Reference your service agreement for exact details.

Q. I have photos and graphics I need touched up or edited before placing them on the site. Is that included?

A. Edits include both graphics and/or text.

Q. Is creating new content considered an edit?

A. In short… It can be. However, you will most likely save money if we treat it as a new project.Our SEO services also include content creation.

Hosting

Q. What is hosting, and why do I need it?

A. Your new website will need a place to stay once it’s built. Think of it as an apartment. It will have its own address on the web so others can find it.

Q. Why does the cost of hosting vary so much and why are you higher than some people and lower than others?

A. Going back to the apartment analogy, hosting prices vary depending on where your site lives. Some apartments are more expensive because they offer more amenities. In the hosting world, these amenities come in the form of space, bandwidth, email allocation and more

Q. Can’t I buy my own hosting?

A. Yes, you can! However, depending on the hosting provider, we may not have adequate access to maintenance and update your site.

Email

Q. How many email addresses do I get with my account?

A. If you choose not to host with us, your hosting provider will more than likely have an email plan available to you as part of your monthly payment. If you host through us, you may purchase email as an add-on to your support and site-hosting agreement. We do not include email as part of the design package for your website.

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